Changes and modifications
The Fenice Administration reserves the right to make any change regarding the seats purchased by any customer whether subscriber or standard. Moreover, the Administration reserves the right to bring about any change to the programme, date or schedule that should be deemed necessary for artistic and technical reasons or extenuating circumstances. To this effect the relevant communication will, in any case, be provided by on-line news or press release.
Concerts or Opera tickets are non-refundable

Ticket validity
The tickets are valid exclusively to attend the performance specified therein. Whenever the tickets are not used, they are neither refundable nor substitutable.
All prices published in the present programme include their relative taxes and charges. In case of purchase by phone or online an additional charge of 10% will be applied from 5€ to maximum 10€.
The ticket office cannot issue any copy of the tickets. In case of their loss, another ticket shall be purchased anew.
In the event of cancellation of a performance, the corresponding tickets shall be presented intact in all their parts within 10 days from the day of the cancelled event to one the Ticket Offices of the Fenice Opera House, Piazzale Roma, Mestre. These Offices will proceed to refund according to timing and modalities duly communicated if necessary.
Concerts or Opera tickets are non-refundable

Children at Opera
Children under the age of 4 are not admitted into the auditorium. A ticket is requested for the child.

Behavior at Theatre
The admission inside the Opera House is allowed starting 45 minutes before the beginning of a performance. Access to the stalls is forbidden once the performance has started. In case of late arrival, any latecomer will be accompanied to his seat during the first intermission.
During the intermissions the restart of the performance will be announced by an acoustic signal, warning all spectators twice, respectively 10 and 5 minutes before the end of the intermission, so that they can return to their seats on time.
The Fenice Administration kindly reminds its customers and audience that they are supposed to have their tickets or subscription certificates always with them, as these titles must be promptly shown at any request of the Opera House staff, responsible for control.
Our customers and audience are kindly requested to occupy only their assigned seats. Out of respect for the musicians and for other customers and listeners, also considering that many performances are broadcasted live on the radio and on television, our audience is kindly requested to keep a respectful behavior and not to disturb the performance in any way.
It is forbidden to put coats, jacket as well as any other garment on the parapet railings, onto the seat backs, as well as on other seats occasionally empty. The Fenice Opera House provides a free cloakroom service.
The Fenice Administration declines any liability for the loss or damage occurred to objects or personal belongings left unattended inside the Opera House. In case of loss of a personal belonging, our customer can contact the n.  041 786590 from Monday to Friday from 9.00 to 13.00.
It is forbidden to use mobile phones inside the Opera House, particularly inside the stalls, the boxes and generally at any of the spectators or listeners seats and position. We kindly request anyone wearing a smartwatch to deactivate or mute its acoustic signal as well.
It is forbidden to use any photographic equipment inside the Opera House whether with or without the flashlight. Moreover it is strictly forbidden to take any kind of recording, whether audio or video.
According to Law N. 584/1975 it is forbidden to smoke inside every area of the Opera House.

Miscellaneous
In order to allow everyone to follow the story, the English translation for the whole “libretto” will be shown on a display above the stage for each Opera performance.
The Theatre Administration, according to Legislative Decree 196/2003, guarantees the privacy of personal data and limit their use exclusively for the communications relating to activities of the Fenice Opera House itself.
An hour before each performance, tickets still available could be offered on sale at a “last minute” price.
The purchase of each ticket as well as the subscriptions, entails the acceptance of all the rules and conditions specified above.

Shop
La Fenice Opera House Shop, located in the Foyer on the ground floor, offers a large assortment of CDs, DVDs, books about music, articles and gifts branded “Teatro La Fenice”, making it an unmissable shopping opportunity for opera lovers and not. The Shop is open daily from 9.30 am to 6.00 pm and during performances until the first intermission.