WARNING
The Fenice Administration strongly advises its customers to avoid buying tickets through unauthorized agencies (especially on-line) since some cases of tickets sold at increased prices have been discovered.
The Fenice Administration declines any responsibility for any occurrence or inconvenience, which may result from the characteristics, quality and prices of the tickets that are not rightfully purchased via the authorized distribution channels specified in the following list or on our official website.
In case of variations, La Fenice will take care and do everything possible to duly inform its customers. On their part our customers are kindly requested to keep themselves informed about any possible changes. Substitutions of interpreters and program as well as variations of the play, do not entitle to a refund of the ticket.
Concerts or Opera tickets are non-refundable
By phone
Venezia Unica call center at Call center ⎮ +39 041 272 2699 every day from 9am until 5pm
(For the purchase of single ticket with this option, a commission of maximum €10,00 will be charged)
ONLINE
Through the “Fenice Opera House” official website;
By connecting to the official website www.teatrolafenice.it and following the link “BUY”, tickets can be purchased for different representations with a surcharge of 10% for the service.
By Email [email protected]
Please remember to purchase the tickets from authorized sellers only: on La Fenice Opera House website; by phone Venezia Unica +39 041 272 2699
The following payment methods are accepted:
– cash
– debit card
– credit card Visa, MasterCard, American Express
– wire transfer (Swift) made to Ve.La S.p.A., Intesa San Paolo, IBAN: IT18D0306902117074000659874, BIC: BCITITMM.In case of payment made by wire transfer, this latter must take place within five (5) days after the customer receives confirmation of the availability of the requested seats. (There is no surcharge for this service)The proof of payment, documentation or receipt shall be sent by email to ([email protected])
