Ticket information - Teatro La Fenice

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Ticket and general information

Here you will find all the advice you need to ensure you have an unforgettable experience.

 

ATTENTION

All customers are requested, before purchasing, to ensure that there isn’t any travel restriction from the country of origin and for which La Fenice Opera House cannot be held responsible. Therefore, in the event of non-use of the ticket or of the customer’s failure to attend a performance, tickets cannot be shifted to another date nor reimbursed. The responses of the governments to the crisis are constantly evolving. Please visit our website regularly for further updates and, check the indications and the rules applied by your local government authorities for most recent news.

Where and when to buy tickets

You can buy tickets at Fenice Opera House ticket office. Tickets are also on sale at Venezia Unica box offices in the city.

LA FENICE OPERA HOUSE TICKET OFFICE

Campo San Fantin, San Marco 1965: Open every day from 10 am to 5 pm
The Fenice Administration kindly recommends its customers to arrive at the Opera House at least half an hour before the beginning of the performance, especially if they are planning to collect their tickets the same day of the performance at the Opera House ticket office.

VENEZIA UNICA BOX OFFICE (OTHER TICKET OFFICE)

Piazzale Roma
from 8:30am to 6:30pm

 

Tronchetto
Venezia Unica, from 8:30am to 2:20pm

 

Stazione Santa Lucia
IAT office, from 8:30am to 6:30pm

 

Rialto
Ticket office boat No 2, from 8:30am to 6:30pm

 

Piazza San Marco
IAT office at 71/f (Correr Museum), from 9am to 6:30pm

 

Lido
Santa Maria Elisabetta, Ticket office, from 8:30am to 6:30pm

Agenzia Venezia Unica
Venezia Unica, Via Lazzari 32 (Piazzale Cialdini), from 8:30am to 6:30pm

 

Venice Airport
from 8:30am to 6:30pm

Agenzia Venezia Unica
Venezia Unica, Via Matteotti 108, from 8:30am to 6:30pm (closed on Sunday)

Piazzetta Vigo, Ticket office boat No 11, from 8:30am to 5:30pm

Agenzia Venezia Unica
Venezia Unica via Europa  2/c, from 8:30am to 6:30pm

Ticket office

Ticket office
+39 041 272 2699
From Monday to Friday excluding public holidays from 9am until 5pm
(For the purchase of single ticket with this option, a commission of maximum €10,00 will be charged)

Prepare your visit

How To Get Here
How To Get Here

HOW TO GET TO LA FENICE OPERA HOUSE

Teatro La Fenice
Campo San Fantin, 1965
San Marco, 30124
Venice

Telephone: +39 041 786654
E-mail: info@teatrolafenice.org
Map

HOW TO GET TO THE MALIBRAN THEATER

Teatro Malibran
Campiello del Teatro, 5873
Cannaregio, 30131
Venice

Telephone: +39 041 9651975
E-mail: info@teatrolafenice.org
Map

Transportation

Public Boat – “Vaporetto”
from Tronchetto: line 2
Direction/via Rialto bridge, St Mark and Lido

from Piazzale Roma and Santa Lucia train station: line 1 or line 2
Direction/via Rialto bridge, St Mark and Lido

Stops: take line 1 to Rialto bridge, San Angelo, San Samuele or San Marco (Vallaresso);
or take line 2 to Rialto Bridge or San Marco (Vallaresso).
For info visit ACTV

Alilaguna public transport boat service from Marco Polo airport
take the orange line to Rialto bridge or the blue line to St Mark (Vallaresso).
For info visit ALILAGUNA 

Parking

The city centre of Venice is a car-free, entirely pedestrian area; nevertheless, anybody coming to Venice by car can reach its outer city limit called Piazzale Roma and leave the car there in one of the parking garages listed below or on the nearby island of Tronchetto

Piazzale Roma
City parking garage: tel. +39 041 2727211
St’Andrea parking garage: tel. +39 041 2727304
Autopark Doge: tel. +39 041 5202489
Garage Venezia: tel. +39 041 5228725

Tronchetto
Venezia Tronchetto parking tel. +39 041 5207555

The People Mover
The Tronchetto parking garages are very well connected to Piazzale Roma and the city centre thanks to the rail connection provided by the People Mover.
The People Mover is the easiest way to get from Tronchetto to Piazzale Roma.
Info: People Mover

Entrance

La Fenice Opera House has two entrances:
– the stage door is for theatre staff and performers only and is attended by a doorman;
– the main entrance is for our paying guests, visitors on guided tours, and people who wish to purchase tickets for performances or souvenirs at the theatre bookshops or simply ask for information at our Information Desk.

Lifts

The boxes, gallery and family circle can be reached via elevators. Our ushers will gladly show you the way to your seats by escorting you there.

Seasonal high tide

La Fenice Theater is situated in one of the lowest-lying areas of Venice. Therefore we recommend that our customers and guests bring along or actually wear rubber boots or waders any time the tide is expected to reach or surpass 100 cm. Performances will be cancelled in case of exceptionally high water levels (140 cm above the mean sea level).

Please feel free to visit the Municipality of Venice Centro Maree (tide forecasting center) website, where you can download an app providing real-time updates of forecasted water levels for all the six districts of Venice (“sestieri”).

I have understood
Dress code
Dress code

On the Opening Night of the Season, black tie (tuxedo) is recommended. On the other première nights a formal dress is recommended for ladies and suit and tie for gentlemen.
On the other evenings, button-down, shirt and jeans are allowed.
For the afternoon performances the dress code is fairly relaxed and is smart-casual, but PLEASE NOTE that people wearing shorts or sleeveless T-shirts will not be allowed inside the auditorium; in this case, tickets will not be reimbursed.

I have understood
Prepare your visit
Prepare your visit

In the auditorium, ushers will show you to your seat and are on hand for any questions or needs.

CLOAKROOM

The stalls have a cloakroom that you may use free of charge. Boxes have their own private cloakrooms. Bulky objects such as umbrellas, big bags, cameras and other items must be left with the cloakroom attendants.

PERFORMANCE PROGRAMMES

Programmes can be purchased from ushers in the auditorium and foyers. Programmes are priced at € 10 for each opera of the season.
Ballets and New Year’s Concert are priced € 5.
The Symphonic’s season programme is priced  € 15.
Programmes for current and past seasons can be purchased from our bookshop.

SUBTITLES
 
You can read the Opera libretto on a display over the stage. Italian and English subtitles are available for all of the season’s operas. For operas in French, German and Spanish, the original version is also displayed.

La Fenice Opera House is a Baroque Italian Theater, so, in some cases there are low Visibility Seats, for example Loggione or Galleria.

ENTRANCE

La Fenice Opera House has two entrances:
– the stage door is for theatre staff and performers only and is attended by a doorman;
– the main entrance is for our paying guests, visitors on guided tours, and people who wish to purchase tickets for performances or souvenirs at the theatre bookshops or simply ask for information at our Information Desk.

LIFTS

The boxes, gallery and family circle can be reached via elevators. Our ushers will gladly show you the way to your seats by escorting you there.

ACCESS

The theatre complies with all legal regulations regarding “special needs” accessibility. Special needs persons and their attendants can access the theatre via an elevator located on the ground floor on Calle de La Fenice.
We kindly ask anyone interested in availing theirselves of this service to make their request in advance by calling at + 39 041 786511 so that we can notify the appropriate staff members, who will be happy to guide you through the Theatre.

SEASONAL HIGH TIDE

La Fenice Opera House is situated in one of the lowest-lying areas of Venice. Therefore we recommend that our customers and guests bring along or actually wear rubber boots or waders any time the tide is expected to reach or surpass 100 cm. Performances will be cancelled in case of exceptionally high water levels (140 cm above the mean sea level).

Please feel free to visit the Municipality of Venice Centro Maree (tide forecasting center) website, where you can download an application providing real-time updates of forecasted water levels for all the six districts of Venice (“sestieri”).

LATECOMERS

Ticketholders with seats in the stalls or galleries arriving after the start of the performance will be asked to wait in the foyer or the second gallery respectively until the interval. Box ticketholders may take their seats after the performance has started.

MOBILE PHONES AND AUDIO/VIDEO RECORDING DEVICES

The use of mobile phones, cameras with or without flash and audio/video recording devices is not permitted in the auditorium.

DRESS CODE
On the Opening Night of the Season, black tie (tuxedo) is recommended.
On the other première nights a formal dress is recommended for ladies and suit and tie for gentlemen.
On the other evenings  button-down, shirt and jeans are allowed.
For the afternoon performances the dress code is fairly relaxed and is smart-casual, but PLEASE NOTE that people wearing shorts or sleeveless T-shirts will not be allowed inside the auditorium; in this case, tickets will not be reimbursed.

I have understood
Accessibility and reserved seats
Accessibility and reserved seats

Access with a wheelchair is possible to all sectors of La Fenice Opera House and the stalls area of the Malibran Theater. At La Fenice Opera House two seats of the stalls and four in other areas are available (subject to availability), for disabled customers availing themselves of wheelchairs, whereas at the Malibran Theatre four seats in the stalls are reserved under the same conditions.

When purchasing their tickets, all customers intending to avail themselves of these opportunities are kindly requested to indicate whether they will be using a wheelchair or if they will be needing a seat close to their assistant, by sending a fax to (+39) 041 786 580 or an email to info@teatrolafenice.org
The price for a 100% disabled customer and his/her assistant corresponds to one ticket free of charge and one at full price. The Theater Management reserves the right to change the number of seats available under the above-mentioned conditions for technical reasons.

La Fenice Opera House, in order to help disabled customers, also provides an online information and booking service: info@teatrolafenice.org

I have understood
What's on
Events Calendar
How to get here & contacts
How to get to La Fenice Opera House or Malibran Theater and other information

More info

Subscriptions and tickets are on sale at Venezia Unica ticket offices in:

VENICE
La Fenice Opera House
Campo San Fantin, 1965
Open every day from 10:00 am to 5:00 pm

The Fenice Administration kindly recommends its customers to arrive at the Theatre at least half an hour before the beginning of the performance, especially if they are planning to collect their tickets that same day at the Opera House Box office.

 

VENEZIA
Tronchetto ⎮ Venezia Unica, from 8:30am to 2:20pm
Piazzale Roma ⎮ Venezia Unica (in front of Calatrava bridge), from 8:30am to 6:30pm
Stazione Scalzi ⎮ Ticket office boat No 2, from 8:30am to 6:30pm
Stazione Santa Lucia ⎮ Venezia Unica in front of platform 2, from 8:30am to 6:30pm
Rialto ⎮ Ticket office boat No 2, from 8:30am to 6:30pm
Piazza San Marco ⎮ 71/f (Correr Museum), IAT office, from 9am to 6:30pm
Lido ⎮ Santa Maria Elisabetta, Ticket office, from 8:30am to 6:30pm
Accademia ⎮ Ticket office, from 8:30am to 2:50pm

 

MESTRE
Via Lazzari 32 (Cialdini Square) ⎮ Venezia Unica, from 8:30am to 6:30pm
Marco Polo Airport ⎮ IAT office (arrivals), from 8:30am to 6:30pm

 

DOLO
Venezia Unica, Via Mazzini 108, from 11:00am to 5:20pm (closed on Sunday)

 

SOTTOMARINA
Venezia Unica Via Europa 2/c, from 8:30am to 6:30pm

 

CHIOGGIA
Vigo, Ticket office boat, from 8:30am to 5:30pm

 

Call center ⎮ +39 041 272 2699 every day from 9am until 5pm
(For the purchase of single ticket with this option, a commission of maximum €10,00 will be charged)
Concerts or Opera tickets are non-refundable

WARNING


The Fenice Administration strongly advises its customers to avoid buying tickets through unauthorized agencies (especially on-line) since some cases of tickets sold at increased prices have been discovered.

The Fenice Administration declines any responsibility for any occurrence or inconvenience, which may result from the characteristics, quality and prices of the tickets that are not rightfully purchased via the authorized distribution channels specified in the following list or on our official website.

In case of variations, La Fenice will take care and do everything possible to duly inform its customers. On their part our customers are kindly requested to keep themselves informed about any possible changes. Substitutions of interpreters and program as well as variations of the play, do not entitle to a refund of the ticket.

 

Concerts or Opera tickets are non-refundable

By phone
Venezia Unica call center at Call center ⎮ +39 041 272 2699 every day from 9am until 5pm
(For the purchase of single ticket with this option, a commission of maximum €10,00 will be charged)

 

ONLINE
Through the “Fenice Opera House” official website;

By connecting to the official website www.teatrolafenice.it and following the link “BUY”, tickets can be purchased for different representations with a surcharge of 10% for the service.

Tickets purchase only for groups (minimum 10 people)
By Email ticketing@velaspa.com
Please remember to purchase the tickets from authorized sellers only: on La Fenice Opera House website; by phone Venezia Unica +39 041 272 2699
PAYMENT METHODS
The following payment methods are accepted:
– cash
– debit card
– credit card Visa, MasterCard, American Express
– wire transfer (Swift) made to Ve.La S.p.A., Intesa San Paolo, IBAN: IT18D0306902117074000659874, BIC: BCITITMM.In case of payment made by wire transfer, this latter must take place within five (5) days after the customer receives confirmation of the availability of the requested seats. (There is no surcharge for this service)The proof of payment, documentation or receipt shall be sent by email to (ticketing@velaspa.com)

Changes and modifications
The Fenice Administration reserves the right to make any change regarding the seats purchased by any customer whether subscriber or standard. Moreover, the Administration reserves the right to bring about any change to the programme, date or schedule that should be deemed necessary for artistic and technical reasons or extenuating circumstances. To this effect the relevant communication will, in any case, be provided by on-line news or press release.
Concerts or Opera tickets are non-refundable

 

Ticket validity
The tickets are valid exclusively to attend the performance specified therein. Whenever the tickets are not used, they are neither refundable nor substitutable.
All prices published in the present programme include their relative taxes and charges. In case of purchase by phone or online an additional charge of 10% will be applied from 5€ to maximum 10€.
The ticket office cannot issue any copy of the tickets. In case of their loss, another ticket shall be purchased anew.
In the event of cancellation of a performance, the corresponding tickets shall be presented intact in all their parts within 10 days from the day of the cancelled event to one the Ticket Offices of the Fenice Opera House, Piazzale Roma, Mestre. These Offices will proceed to refund according to timing and modalities duly communicated if necessary.
Concerts or Opera tickets are non-refundable

 

Children at Opera
Children under the age of 4 are not admitted into the auditorium. A ticket is requested for the child.

 

Behavior at Theatre
The admission inside the Opera House is allowed starting 45 minutes before the beginning of a performance. Access to the stalls is forbidden once the performance has started. In case of late arrival, any latecomer will be accompanied to his seat during the first intermission.
During the intermissions the restart of the performance will be announced by an acoustic signal, warning all spectators twice, respectively 10 and 5 minutes before the end of the intermission, so that they can return to their seats on time.
The Fenice Administration kindly reminds its customers and audience that they are supposed to have their tickets or subscription certificates always with them, as these titles must be promptly shown at any request of the Opera House staff, responsible for control.
Our customers and audience are kindly requested to occupy only their assigned seats. Out of respect for the musicians and for other customers and listeners, also considering that many performances are broadcasted live on the radio and on television, our audience is kindly requested to keep a respectful behavior and not to disturb the performance in any way.
It is forbidden to put coats, jacket as well as any other garment on the parapet railings, onto the seat backs, as well as on other seats occasionally empty. The Fenice Opera House provides a free cloakroom service.
The Fenice Administration declines any liability for the loss or damage occurred to objects or personal belongings left unattended inside the Opera House. In case of loss of a personal belonging, our customer can contact the n.  041 786590 from Monday to Friday from 9.00 to 13.00.
It is forbidden to use mobile phones inside the Opera House, particularly inside the stalls, the boxes and generally at any of the spectators or listeners seats and position. We kindly request anyone wearing a smartwatch to deactivate or mute its acoustic signal as well.
It is forbidden to use any photographic equipment inside the Opera House whether with or without the flashlight. Moreover it is strictly forbidden to take any kind of recording, whether audio or video.
According to Law N. 584/1975 it is forbidden to smoke inside every area of the Opera House.

 

Miscellaneous
In order to allow everyone to follow the story, the English translation for the whole “libretto” will be shown on a display above the stage for each Opera performance.
The Theatre Administration, according to Legislative Decree 196/2003, guarantees the privacy of personal data and limit their use exclusively for the communications relating to activities of the Fenice Opera House itself.
An hour before each performance representation, tickets still available will be offered on sale at a “last minute” price.
The purchase of each ticket as well as the subscriptions, entails the acceptance of all the rules and conditions specified above.

 

Shop
La Fenice Opera House Shop, located in the Foyer on the ground floor, offers a large assortment of CDs, DVDs, books about music, articles and gifts branded “Teatro La Fenice”, making it an unmissable shopping opportunity for opera lovers and not. The Shop is open daily from 9.30 am to 6.00 pm and during performances until the first intermission.

 

Contact Us
La Fenice Opera House Shop
Teatro La Fenice
Campo San Fantin 1965
30124 Venezia – IT
Phone: (+39) 041 786630
E-mail: shop@festfenice.com

 

Cafeteria
The Fenice Cafeteria welcomes our visitors, customers and spectators in the beautiful Apollinean rooms and in the renovated spaces of the Foyer, becoming a pleasant meeting place where to taste a wide selection of products and have a drink. The cafeteria is open during visits and performances.
Opening Times: Tuesday-Sunday; from 10.00am – 4.00pm
Closed on Mondays The cafeteria in the Foyer is only open during the performances.

 

Guided tours
Tours will allow visitors to discover the secrets of the Opera House and its protagonists, while learning about its history from the origins to the present.
The Opera House can be visited everyday with an audio guide service or with an expert guide.
The Opera House is generally open for visits every day from 9.30am to 6pm, though variations in the schedule may occur for artistic or technical reasons.
Audioguide visit (in English, Italian, French, German, Spanish)
Guided tour visits (for at least 12 people – reservation needed)

 

Info or booking:
Fest Fenice Servizi Teatrali
Phone +39/(0)41 786672
Fax +39 (0)41 786677
E-mail: visite@festfenice.com

 

Private events
La Fenice Opera House organizes private or corporate events in its unique and prestigious spaces, that can host business conventions, congresses, conferences, private concerts, gala dinners. The Opera House provides exclusive and highly qualified services; each one can be designed and customized to meet different needs.

 

Info:
Phone: (+39) 041 786672
E-mail: info@festfenice.com
Website: www.festfenice.com/en

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